Terms & Conditions

Last updated: 27 May 2026

These Terms & Conditions apply to the use of the website symiaerides.com and to all bookings made for accommodation at Symi Aerides.

By using this website, submitting a booking request, or completing a reservation, you agree to these Terms & Conditions. Please read them carefully before making a booking.

1. Business Information

This website is operated by:

2. Accommodation

Symi Aerides offers suite accommodation on Symi Island, Greece. The available suites, descriptions, facilities, prices, maximum occupancy, and availability are shown on the website and booking system.

We make reasonable efforts to ensure that all information on the website is accurate and up to date. However, minor differences may occur between photographs, descriptions, and the actual accommodation due to changes, maintenance, improvements, lighting, décor, or other practical reasons.

3. Eligibility to Book

Bookings may only be made by adults aged 18 years or older.

By making a booking, you confirm that you are at least 18 years old and legally able to enter into a binding agreement.

Children are allowed only if they are over the age of 12 and are always accompanied by an adult.

4. Booking Process

Bookings are handled directly through symiaerides.com.

To make a booking, guests must provide the required booking details, including personal details, stay dates, selected suite, number of guests, and payment method.

A booking is considered confirmed only when:

• the booking process has been completed;
• the required payment, deposit, or payment guarantee has been received or accepted;
• and a booking confirmation has been sent to the guest by email.

The person making the booking is responsible for ensuring that all information provided is accurate and complete.

5. Prices

Prices are displayed through the website and booking system.

Prices may vary depending on the suite, dates, availability, length of stay, number of guests, and applicable fees or taxes.

Unless otherwise stated, the price shown during the booking process applies only to the accommodation and any items or services specifically included in the booking summary.

Additional charges, taxes, deposits, or services may apply where clearly displayed during the booking process or stated in these Terms & Conditions.

6. Payment Options

The following payment options may be available, depending on the booking conditions shown at checkout:

• Secure your booking with a card
  No immediate charge. Customers pay on arrival, and their card will not be charged before then.
• Pay in full

Card payments are processed securely by Stripe. Symi Aerides does not store full credit or debit card details on its website.

Bank transfer may also be accepted where offered. If payment is made by bank transfer, the required payment must be completed within 48 hours of the booking request or according to the payment instructions provided. If the payment is not received within this period, Symi Aerides reserves the right to cancel the booking.

Where payment on arrival is selected, the guest remains responsible for paying the full amount due upon arrival or as otherwise instructed.

7. Security Deposit

A refundable security deposit of €150 is required.

The security deposit is intended to cover possible damage, loss, missing items, excessive cleaning, or breach of house rules.

The security deposit will be refunded within 48 hours after check-out, provided that no damage, loss, missing items, excessive cleaning, or other issue has occurred.

If damage, loss, or additional charges apply, Symi Aerides may deduct the relevant amount from the security deposit. If the cost exceeds the deposit amount, the guest may be required to pay the additional balance.

8. Resilience Tax / Government Environmental Fee

A government environmental fee, referred to as the Resilience Tax, applies to stays.

The fee is calculated as: Number of nights × €8

This fee may be added to the booking total or collected separately, depending on the booking and payment method.

9. Check-in and Check-out

Check-in: from 15:00
Check-out: by 11:00

Guests must respect the check-in and check-out times unless a different arrangement has been confirmed in writing by Symi Aerides.

Early check-in or late check-out may be possible only upon request and subject to availability. Additional charges may apply.

10. Maximum Occupancy

The maximum number of guests for each suite is displayed in the booking system.

Guests must not exceed the maximum occupancy stated for the selected suite. Additional or unregistered guests are not permitted without prior written approval from Symi Aerides.

Symi Aerides reserves the right to refuse entry or terminate the stay without refund if the maximum occupancy is exceeded or if unregistered guests stay at the property.

11. Children

Children are welcome only if they are over 12 years old and are always accompanied by an adult.

The adult making the booking is responsible for the behaviour, safety, and supervision of any children included in the booking.

12. House Rules

Guests agree to respect the property, other guests, neighbours, and local surroundings.

The following rules apply:

• No smoking inside the suites or any indoor areas.
• No pets are allowed.
• No parties or events are allowed.
• Guests must respect the maximum occupancy shown in the booking system.
• Guests must keep the accommodation and its contents in good condition.
• Guests must not cause nuisance, excessive noise, disturbance, or damage.
• Guests must follow any reasonable instructions provided by Symi Aerides.

If guests breach the house rules, Symi Aerides reserves the right to terminate the stay without refund and may charge for any damage, loss, additional cleaning, or disturbance caused.

13. Guest Responsibility

Guests are responsible for:

• providing accurate booking and contact information;
• arriving and checking out at the agreed times;
• taking care of the suite and its contents;
• reporting any damage or issue as soon as possible;
• keeping doors and windows secure when leaving the suite;
• respecting local laws, neighbours, and the property;
• paying any outstanding amounts, fees, taxes, deposits, or charges.

Guests may be held responsible for damage, loss, missing items, or costs caused by themselves, their children, or any members of their party.

14. Cancellation Policy

Symi Aerides applies the following cancellation policy:

Full refund minus service fees
For a full refund, minus any applicable service fees, the guest must cancel at least 15 days before the arrival date

No refund
If the guest arrives and decides to leave early, the nights not spent are not refunded.
If the guest does not arrive for the booking, this will be treated as a no-show and the booking will be non-refundable.
If the guest arrives and decides to leave early, the nights not spent are not refunded.

15. Cancellation Requests

Cancellation requests must be made by email to:

moc.sedireaimys@tcatnoc

The cancellation date and time will be considered the date and time when the cancellation request is received by Symi Aerides.

Guests are advised to keep written confirmation of any cancellation.

16. Refunds

Where a refund is approved under the cancellation policy, Symi Aerides will process the refund within 7 days.

The time required for the refunded amount to appear in the guest’s account may depend on the guest’s bank, card issuer, payment provider, or Stripe.

Service fees, bank charges, card processing fees, currency conversion fees, or similar third-party charges may be non-refundable where applicable.

17. Changes to a Booking

Requests to change booking dates, suite selection, number of guests, or other booking details are subject to availability and approval by Symi Aerides.

Any change may result in a price difference, additional fees, or a revised booking total.

Symi Aerides is not obliged to accept booking changes, especially where the request is made close to the arrival date or where availability does not allow the change.

18. Right of Withdrawal for Online Bookings

Under EU consumer rules, consumers usually have a 14-day right of withdrawal for many online purchases, but specific-date accommodation services are generally treated differently from ordinary online purchases. The European consumer guidance on withdrawal rights explains that the 14-day cooling-off period applies to many distance contracts, but there are exceptions depending on the type of service.

For accommodation bookings made for specific dates, the cancellation and refund rights are governed by the cancellation policy stated in these Terms & Conditions and in the booking conditions shown during the booking process.

19. Travel Delays, Ferry Disruptions, Weather, and Force Majeure

Symi Aerides is not responsible for travel disruptions, ferry cancellations, ferry delays, flight delays, weather conditions, illness, personal circumstances, strikes, transport problems, or other events outside its reasonable control.

Guests are responsible for arranging their own travel to and from Symi Island.

If a guest is unable to arrive due to travel disruption or personal circumstances, the standard cancellation policy will apply unless Symi Aerides agrees otherwise in writing.

Guests are strongly advised to arrange suitable travel insurance.

20. Availability, Errors, and Corrections

Although we make reasonable efforts to keep website information, prices, availability, and booking details accurate, errors may occasionally occur.

Symi Aerides reserves the right to correct obvious errors, including pricing errors, availability errors, typographical mistakes, or technical issues.

If an obvious error affects a booking, Symi Aerides may contact the guest to correct the booking, request the correct price, offer an alternative, or cancel the booking with a refund of any amount already paid.

21. Property Access and Maintenance

Symi Aerides may need to access the suite during a guest’s stay for urgent maintenance, repairs, safety reasons, cleaning-related issues, or emergencies.

Where possible, guests will be informed in advance. In urgent situations, access may be required without prior notice.

22. Damage, Loss, and Additional Cleaning

Guests must treat the accommodation, furniture, equipment, linens, keys, and all property items with care.

Guests may be charged for:

• damage to the suite or its contents;
• missing items;
• lost keys or access devices;
• excessive cleaning;
• smoking inside the property;
• unauthorised pets;
• unauthorised parties or events;
• breach of house rules;
• any other cost caused by misuse of the property.

Such costs may be deducted from the security deposit or charged separately.

23. Website Use

Visitors agree to use symiaerides.com only for lawful purposes.

Visitors must not:

• misuse the website;
• attempt to interfere with the website’s security or functionality;
• submit false, misleading, or fraudulent information;
• use the website for unauthorised commercial purposes;
• attempt to access systems, data, or booking information without permission.

Symi Aerides may restrict or refuse access to the website where misuse is suspected.

24. Intellectual Property

All website content, including text, images, layout, branding, design elements, and other materials, belongs to Symi Aerides or its respective owners, unless otherwise stated.

Visitors may not copy, reproduce, distribute, modify, or use website content for commercial purposes without prior written permission.

25. Privacy and Personal Data

Personal data is handled in accordance with our Privacy Policy, available on symiaerides.com.

By using the website or making a booking, guests acknowledge that their personal data will be processed as described in the Privacy Policy.

26. Limitation of Liability

Symi Aerides is responsible for providing the accommodation according to the confirmed booking and applicable law.

However, to the maximum extent permitted by law, Symi Aerides is not responsible for:

• indirect or consequential losses;
• travel costs or travel disruption;
• loss of enjoyment caused by circumstances outside its control;
• personal belongings lost, stolen, or damaged during the stay, unless caused by proven fault of Symi Aerides;
• events outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

27. Complaints

If guests experience a problem during their stay, they should contact Symi Aerides as soon as possible so that we have the opportunity to resolve the issue.

Complaints can be submitted by email to:

moc.sedireaimys@tcatnoc

Guests should provide the booking details, a clear description of the issue, and any relevant evidence where appropriate.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Greece.

Any dispute arising from the use of the website or from a booking shall be subject to the competent courts of Greece, without prejudice to any mandatory consumer protection rights that may apply under EU law.

Consumers in the EU may also have access to alternative dispute resolution procedures. The European Commission explains that alternative dispute resolution can help consumers and traders settle disputes without going to court.

29. Changes to These Terms & Conditions

Symi Aerides may update these Terms & Conditions from time to time.

The version published on symiaerides.com at the time of booking will apply to that booking, unless a change is required by law.

30. Contact

For questions about these Terms & Conditions, bookings, payments, cancellations, or refunds, please contact the company: